Non-geographic call services (NGCS) – Changes and your responsibilities

Posted on March 30, 2015 by NT Voice and Data

As a provider of NGCS there are some important changes that we need to make businesses aware of.

What are the changes?

The changes that come into effect in summer 2015 and will impact any organisation that uses 084x or 087x number services. From 1^st July 2015 you will be required to advertise the cost of calling your non geographic number in a particular fashion so that you comply with the new requirements set by Ofcom, PhonePayPlus and the Advertising Standards Agency.

NT welcomes Sarah Hanson to our growing Customer Care Team

Posted on March 18, 2015 by NT Voice and Data

We are privileged to welcome Sarah to NT Voice and Data as part of our Customer Care Team, it is essential for NT to have a first class team available to look after our Customers and Sarah is a valuable addition.

Research shows schools overspend on telecoms by 43% on average

Posted on December 2, 2014 by NT Voice and Data

With school budget cuts continuing to be a hot topic in the news, it may come as a surprise to learn that schools are significantly overspending on their telecoms technology.

18 questions to consider before you invest in a new phone system

Posted on August 28, 2014 by NT Voice and Data

Using phone system If you’re considering upgrading your business telephone system and you’ve started looking around for ideas, you’ll quickly find that the range of options available to you is overwhelming. By answering these 18 questions, you should have a much better idea of your needs and your answers will help your chosen supplier to identify the best system for your business.

NT awarded Partner in Customer Excellence by Avaya

Posted on August 13, 2014 by NT Voice and Data

The team at NT Voice and Data are delighted to have been awarded the prestigious ‘Partner in Customer Excellence’ designation by global communications partner Avaya. The designation is part of Avaya’s Connect Channel Partner program which is designed to build and recognise competency, customer satisfaction and competitive advantage of Avaya’s valued partners.

NT – new website launched

Posted on June 18, 2014 by NT Voice and Data

NT Voice and Data new website NT Voice and Data has a new website which features a refreshed, device-friendly design. We hope that you will find the new site easier to navigate, whether you are viewing on your laptop, ipad or phone.

NT Connections day – follow up

Posted on June 4, 2014 by NT Voice and Data

A big thank you to everyone who attended NT’s Connections Day on May 13th and made it such a success.

It was a great day and provided the chance to find out more about the latest communications trends and solutions, and how this all translates to improve business performance.

NT awarded SME Expert Status

Posted on May 7, 2014 by NT Voice and Data

The NT team are delighted to announce that we have been awarded SME Expert Status by Avaya. After a six month assessment, this accreditation provides recognition of our exceptional levels of expertise and knowledge in providing Avaya solutions that include unified communications, VOIP and other Avaya services designed for small and medium sized businesses.

Unified communications: the benefits

Posted on May 5, 2014 by NT Voice and Data

worker-1 Unified communications are about enhancing your ability to communicate with both staff and customers to a high level. By bringing together all of your devices and modes of communication, you can increase your efficiency and level of customer service while reducing your operating costs. So how does it work? Right now as a business, you probably use a number of different devices and modes of communication to stay connected with your team and your customers. For example:

The Consumer Rights Directive and non-geographic numbers

Posted on April 28, 2014 by NT Voice and Data

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which implement into UK law the majority of the EU Consumer Rights Directive 2011/83/EU, change the permitted use of non-geographic numbers for post contract customer helplines.

As with any regulatory change, it is important to take the time to consider how your business is affected, if at all. To help our customers we have put together the following frequently asked questions. These frequently asked questions are intended to be used as a guide only. If you have any doubts about how the Regulations apply to your company you should seek independent legal advice.