Updates

Non-geographic call services (NGCS) – Changes and your responsibilities


changes to non geo numbersAs a provider of NGCS there are some important changes that we need to make businesses aware of.

What are the changes?

 The changes that come into effect in summer 2015 and will impact any organisation that uses 084x or 087x number services. From 1st July 2015 you will be required to advertise the cost of calling your non geographic number in a particular fashion so that you comply with the new requirements set by Ofcom, PhonePayPlus and the Advertising Standards Agency.

Continue reading

18 questions to consider before you invest in a new phone system


Using phone systemIf you’re considering upgrading your business telephone system and you’ve started looking around for ideas, you’ll quickly find that the range of options available to you is overwhelming. By answering these 18 questions, you should have a much better idea of your needs and your answers will help your chosen supplier to identify the best system for your business.

Continue reading

NT awarded Partner in Customer Excellence by Avaya


customer careThe team at NT Voice and Data are delighted to have been awarded the prestigious ‘Partner in Customer Excellence’ designation by global communications partner Avaya. The designation is part of Avaya’s Connect Channel Partner program which is designed to build and recognise competency, customer satisfaction and competitive advantage of Avaya’s valued partners.

Continue reading

NT awarded SME Expert Status


SME Expert AccreditedThe NT team are delighted to announce that we have been awarded SME Expert Status by Avaya. After a six month assessment, this accreditation provides recognition of our exceptional levels of expertise and knowledge in providing Avaya solutions that include unified communications, VOIP and other Avaya services designed for small and medium sized businesses.

Continue reading

Unified communications: the benefits


worker-1Unified communications are about enhancing your ability to communicate with both staff and customers to a high level.  By bringing together all of your devices and modes of communication, you can increase your efficiency and level of customer service while reducing your operating costs. So how does it work? Right now as a business, you probably use a number of different devices and modes of communication to stay connected with your team and your customers.  For example:

Continue reading