The Future of data usage – Where will 5G take us?

Reliance on data has led to usage increasing across public and business sectors year on year. For example, mobile data usage more than doubles each year, with a current monthly average usage of 2.7GB with this figure set to rise to 18gb by 2021. Both home and business users data usage is drastically increasing due to improved speeds rolling out across the UK. The average broadband speed is now 46mbps and is increasing 25% each year. Data hungry machines and work practices are here to stay so what can 5G bring to businesses when roll out starts in 2020?

Spectrum auctions are already underway for the beginning of the 5G rollout, due to start in 2020, with more than 41million 5G connections expected by 2024. IoT (Internet of things) is heavily associated with the rollout and promises improved connectivity for smart homes/offices to intelligent cars and everything in between.

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Artificial Intelligence in telecoms


The influence of AI within our daily lives is on the rise, with smart devices like Amazon Echo and applications through our smartphones. The workplace is no exception to this! Everything from social media algorithms learning our habits to chat bots and intelligent attendants when calling banks and businesses are driven by AI. Recently Google unveiled its new project ‘Duplex’ which was able to accurately mimic human speech so that callers weren’t even aware they weren’t talking to a human being, check out the demo here – https://www.youtube.com/watch?v=bd1mEm2Fy08.

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Cloud Telephony – The Benefits Across Industries

Digital transformation and Moving to the cloud are phrases thrown around when looking at new telephone systems but it can be difficult to understand how its benefits apply to your industry. By 2020 more than 80% of businesses will be using the cloud in some capacity showing the appeal of this digital tool.

The cost savings of moving to cloud based services are well documented. With cloud and IP based telephony up to 70% cheaper than it’s traditional analogue counterpart it’s clear to see why so many small businesses are opting for digital transformation and cloud adoption. However, cost should not be the only driving factor in migrating away from traditional services. With a host of additional features and improved business efficiency options should also help to drive the decision.

This article shows some of the key highlights of moving to cloud telephony for the industries below:

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Avaya IP Office v.11 release – May 2018

Avaya IP Office v.11 release 2018

Avaya’s latest IP Office launch this May has introduced huge changes to it’s UC experience. With over 50% of workers being classed as ‘millennials’ the tools businesses use to collaborate and help customers is changing rapidly. IP Office’s update reflects the desire for a more collaborative and unified¬† communications solution.

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Are Unified Communications essential for the modern workplace?

Unified communications (UC) has been on the buzzword for several years in the communications industry. As the way we work changes the way we communicate needs to evolve as well. UC is the integration of multiple systems such as phone calls, instant messaging, email and video calls.

There are many ways in which companies can embrace unified communications to improve productivity and efficiency in their business.

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Business telephone fraud – causes and prevention

We commonly see fraud written about in the news, often referring to internet fraud such as phishing scams, Trojan viruses and hacking. As businesses, it is vital to be aware of these risks and take steps to prevent it. However, telephony crime committed against businesses is one of the largest sources of fraud in the UK, 4 times larger than credit card fraud costing £1.5 billion in the last year. And yet this crime is largely unknown to UK businesses because it is not in the public eye, with many companies without protection against this. The average attack of toll fraud can cost upwards of £5,000 so it is vital to be aware of preventative methods to prevent this crime.

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Business Continuity- What Does It Mean To You?

Having a business continuity plan means your business will continue to function during, as well as after a disaster with as little disruption as possible. This could mean power failures, natural disasters or connectivity outages. The solutions to solving issues like this come in many shapes and sizes depending on what’s critical to keep your business running.


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