NT awarded Partner in Customer Excellence by Avaya

customer careThe team at NT Voice and Data are delighted to have been awarded the prestigious ‘Partner in Customer Excellence’ designation by global communications partner Avaya. The designation is part of Avaya’s Connect Channel Partner program which is designed to build and recognise competency, customer satisfaction and competitive advantage of Avaya’s valued partners.

At NT, we are pleased to be part of the Connect Channel Partner program which offers benchmarking to help us determine how we compare against similar partners as well as industry averages. As an organisation that is fully committed to putting our customers first, we welcome insight on our strengths as well as opportunities to continually improve our services.

As a Partner in Customer Excellence, we have been recognised by Avaya as achieving significantly higher scores in our customer satisfaction surveys, signifying that we are an organisation that go above and beyond for our customers. Avaya regards customer satisfaction as a priority focus and a critical element in determining partner level status.

Avaya commented:

The Avaya Connect Channel Partner program represents some of the most highly-skilled channel partners in the industry. With these new initiatives, we continue to enable them to build their capabilities and expertise and deliver industry benchmark levels of customer satisfaction to help drive their success and profitability.”

Karl Soderlund Vice President of US Channels at Avaya