Millennial’s are used to lightning fast communication with skills honed in social media. So what will this demand for collaboration and instant communication have on work environments?
By 2020 millennial’s will make up 50% of the work force in the UK and are set to bring about massive change to the status quo of communications within the workplace. Today’s new workers were raised alongside technology and rely on it for almost all elements of their daily lives, from social media to banking.
Most millennial’s strive to collaborate on projects in the workplace, bringing together multiple departments to quicken processes and share ideas. Leading to a greater development of collaboration tools with IT and telecoms industries. Avaya have recently released their UC and collaboration platform and both Microsoft and Cisco have been heavily investing in their ‘team’ platforms. Collaboration tools can vary per brand but most contain secure chat and video call capabilities as well as file sharing. Recent developments have seen screen sharing being incorporated into collaboration tools, virtual meeting rooms and project management facilities are becoming more common too.
Business centric collaboration tools differ from commercial platforms as they are geared towards workplace tools and needs. They also allow administrators/employers greater control over content and features, something lacking in consumer technology. An example of this is platforms such as Whatsapp and Discord, although these tools are useful for group communication its features are limited and provide admin with few options.
It is predicted that 80% of our online communications and viewing with be by video in 2022, with millennial’s being the largest consumers of video. This figure seems to be backed by the continuing rise of YouTube and the introduction of video platforms in Facebook and Instagram. Telephone calls have long missed the personal touch and understanding that comes with seeing the person you are speaking with. Whether it be customers or colleagues video calls can help quicken processes, increase understanding and provide a human element to calls.
Millennial’s have been raised around technology and have used it as it has evolved from dial up, bulky PC’s and landlines to Macbooks and smartphones. This has enabled them to get a better understanding of the technology they use every day. Young people are more likely to get to grips with new technology faster than their more senior colleagues (of course this may not always be the case!) It also means that workplaces in the future may be better equipped to troubleshoot minor faults and work towards fixing them. An atmosphere like this may lead to less time consulting with IT departments for increased productivity.