Read about the work we have recently done & how this is helping our clients improve their own customers’ experiences & satisfaction.
Customer Satisfaction at the forefront of what we do – we have helped Scrivens eliminate their lost calls, keep caller wait times to a minimum while offering the best telecoms solution to fit their individual needs as a business.
On 1st October 2018, OFCOM enforced a new legislation using their guidelines you can read these in full here.
Its to protect consumers against high bills (bill shock). The legislation is to ensure that Providers of mobile phone services do not enter into a contract unless the customer has been given an opportunity to specify a bill limit.
Providers should have adequate checks and processes in place to ensure that this is fully carried out as of 1st October 2018.
Notifications must be sent out to customers when they are coming close to their selected limit and again once the limit has been reached. Providers are now prohibited from charging beyond the set limit if the customer is not informed or the service restricted in time.
This is a providers responsibly, not yours as a consumer. The good news is that we are ahead of the game. NT Voice & Data have been providing the option for an overall spend limit for the last few years or so. Protecting our customers from bill shock is very important to us as we understand how frustrating it is to be lumbered with large bills after a trip or excessive unintended usage. This new legislation is very important to us and we are complying with this for our customers benefit.
The default limit usually stands at around £200 per number however this can be amended to suit the needs of your business.
We urge our customers to contact one of our experienced team members for further advice on this and to also check what limit is set in place for you & amend if necessary.
Last year in 2017, Ransomware attacks were used by cyber-criminals to compromise many businesses, with success.
Ransomware A type of malicious soft
ware. It is designed to block access to a computer system until a sum of money is paid.
This was, in the past, aimed at individuals at home, however is now more than ever being targeted at businesses & larger organisations. Because of the success, cyber-criminals are now looking at other ways to secure their pay-outs.
Phishing emails are from criminals pretending to be from reputable companies. In order to gain personal information, such as passwords and credit card numbers or to place orders causing great loss to the company, they send out attachments and links.
Nowadays, it doesn’t even matter if you know who its from. Cyber-criminals are impersonating banks, reputable organisations and even your friends. If the attachment looks unusual or the link looks funny…it probably is!
Back in 2016 there was a piece of Malware called Mirai. This basically bypassed devices with security by using ones instead that have default username and passwords. (Think standard home routers, baby monitors, IP Cameras, TV’s, home appliances etc.) Once infected, the device is “available” for remote access & control by hackers.
So this year & next, businesses must ensure that the basics are covered. Data management, protection and patching are good places to start. (E.g. Create alerts for anonymous new users, changes in device performance, and regularly auditing passwords)
Its not all doom & gloom…
Businesses must exploit the advantage that they have in knowing what their data network looks like, and use security analytics to spot any anomalies fast.
It’s also vital not to allow internet of things (IoT) devices to simply connect to your network without proper security – Vehicles, wearable’s, health appliances, heating & cooling systems etc.
Protect your business with multiple levels & make cure colleagues and friends are aware of the impact once click can cause. Contact your IT company to find out how you are protected.
Avaya IP Office v.11 release 2018
Avaya’s latest IP Office launch this May has introduced huge changes to it’s UC experience. With over 50% of workers being classed as ‘millennials’ the tools businesses use to collaborate and help customers is changing rapidly. IP Office’s update reflects the desire for a more collaborative and unified communications solution.
On the 8th and 9th of September Mark and Ross (two of our Directors at NT) successfully completed an extremely challenging Coast to Coast Rat Race event across the Scottish Highlands. This was to raise money for the Children with Cancer UK, and with everyone’s donations, we managed to raise an amazing £8,000!
At the end of August Avaya officially released the version 10 software for IP Office. The first release in over a year and a half it promises to offer some exciting new functionality and technology developments.
Now is the perfect time to consider an upgrade of your existing Avaya system to take advantage of the new features.
NT Voice and Data is glad to introduce you to its new starters who are eager to give their impressions about how they’ve been doing in the company so far:
“I am currently doing a placement in NT Voice and Data Solutions until the beginning of July 2016 and am working as part of the telesales team. As a French student I can sometimes struggle with grasping everything in English but I still understand most of it. I see this work experience as an opportunity for me to improve my English and get used to the work environment, as I get to know the staff and call potential customers in a language that is obviously not my mother tongue!
I really enjoy the friendly atmosphere of the company and how everyone is eager to help me with anything (from sorting the computer out to serving me a cup of tea!).
When I’m not at work, I enjoy singing, listening to pop/folk music and writing poetry (in French of course!) during my free time.”