Blog

Artificial Intelligence in telecoms


 

The influence of AI within our daily lives is on the rise, with smart devices like Amazon Echo and applications through our smartphones. The workplace is no exception to this! Everything from social media algorithms learning our habits to chat bots and intelligent attendants when calling banks and businesses are driven by AI. Recently Google unveiled its new project ‘Duplex’ which was able to accurately mimic human speech so that callers weren’t even aware they weren’t talking to a human being, check out the demo here – https://www.youtube.com/watch?v=bd1mEm2Fy08.

Continue reading

Cloud Telephony – The Benefits Across Industries


Digital transformation and Moving to the cloud are phrases thrown around when looking at new telephone systems but it can be difficult to understand how its benefits apply to your industry. By 2020 more than 80% of businesses will be using the cloud in some capacity showing the appeal of this digital tool.

The cost savings of moving to cloud based services are well documented. With cloud and IP based telephony up to 70% cheaper than it’s traditional analogue counterpart it’s clear to see why so many small businesses are opting for digital transformation and cloud adoption. However, cost should not be the only driving factor in migrating away from traditional services. With a host of additional features and improved business efficiency options should also help to drive the decision.

This article shows some of the key highlights of moving to cloud telephony for the industries below:

Continue reading

Are Unified Communications essential for the modern workplace?


Unified communications (UC) has been on the buzzword for several years in the communications industry. As the way we work changes the way we communicate needs to evolve as well. UC is the integration of multiple systems such as phone calls, instant messaging, email and video calls.

There are many ways in which companies can embrace unified communications to improve productivity and efficiency in their business.

Continue reading

Business telephone fraud – causes and prevention


We commonly see fraud written about in the news, often referring to internet fraud such as phishing scams, Trojan viruses and hacking. As businesses, it is vital to be aware of these risks and take steps to prevent it. However, telephony crime committed against businesses is one of the largest sources of fraud in the UK, 4 times larger than credit card fraud costing £1.5 billion in the last year. And yet this crime is largely unknown to UK businesses because it is not in the public eye, with many companies without protection against this. The average attack of toll fraud can cost upwards of £5,000 so it is vital to be aware of preventative methods to prevent this crime.

Continue reading

Business Continuity- What Does It Mean To You?


Having a business continuity plan means your business will continue to function during, as well as after a disaster with as little disruption as possible. This could mean power failures, natural disasters or connectivity outages. The solutions to solving issues like this come in many shapes and sizes depending on what’s critical to keep your business running.

 

Continue reading

SIP vs ISDN – the future of telecoms


SIP vs ISDN

BT have announced that the kill date for ISDN and PTSN lines is in 2025. Meaning over the coming years this legacy technology will become more and more obsolete, leaving the way open for Voice Over Internet Protocol (VOIP) solutions to take its place.

It pays to know the advantages and disadvantages of each solution to best prepare you for the eventual migration away from analogue and ISDN lines. This knowledge can help you determine the best method for your business to make the switch. SIP vs ISDN

Continue reading

GDPR – Lawful Basis for processing


The requirement to have a lawful basis in order to process personal data is nothing new. The new implementation of GDPR mirrors the 1998 Data Protection Act and builds upon it with an increased focus on accountability and transparency around data processing.

The 6 new lawful basis’s for processing are broadly similar to the DPA conditions but there are some changes, meaning you will need to review your current processing and understand which is the most appropriate for your business. In many cases the existing condition you use will remain the same with GDPR.

Continue reading