New Mobile Limit Legislation

New Mobile Limit Legislation


On 1st October 2018, OFCOM enforced a new legislation using their guidelines you can read these in full here.

Its to protect consumers against high bills (bill shock). The legislation is to ensure that Providers of mobile phone services do not enter into a contract unless the customer has been given an opportunity to specify a bill limit.

Providers should have adequate checks and processes in place to ensure that this is fully carried out as of 1st October 2018.

Notifications must be sent out to customers when they are coming close to their selected limit and again once the limit has been reached. Providers are now prohibited from charging beyond the set limit if the customer is not informed or the service restricted in time.

This is a providers responsibly, not yours as a consumer. The good news is that we are ahead of the game. NT Voice & Data have been providing the option for an overall spend limit for the last few years or so. Protecting our customers from bill shock is very important to us as we understand how frustrating it is to be lumbered with large bills after a trip or excessive unintended usage. This new legislation is very important to us and we are complying with this for our customers benefit.

The default limit usually stands at around £200 per number however this can be amended to suit the needs of your business.

We urge our customers to contact one of our experienced team members for further advice on this and to also check what limit is set in place for you & amend if necessary.