Reliance on data has led to usage increasing across public and business sectors year on year. For example, mobile data usage more than doubles each year, with a current monthly average usage of 2.7GB with this figure set to rise to 18gb by 2021. Both home and business users data usage is drastically increasing due to improved speeds rolling out across the UK. The average broadband speed is now 46mbps and is increasing 25% each year. Data hungry machines and work practices are here to stay so what can 5G bring to businesses when roll out starts in 2020?
Spectrum auctions are already underway for the beginning of the 5G rollout, due to start in 2020, with more than 41million 5G connections expected by 2024. IoT (Internet of things) is heavily associated with the rollout and promises improved connectivity for smart homes/offices to intelligent cars and everything in between.
Businesses generally have two choices when it comes to their connectivity – Broadband and Ethernet. Recent technology means this is no longer a cut and dry choice, but a spectrum of products to choose from. Each method has it’s own benefits and drawbacks which may not be immediately obvious.
The influence of AI within our daily lives is on the rise, with smart devices like Amazon Echo and applications through our smartphones. The workplace is no exception to this! Everything from social media algorithms learning our habits to chat bots and intelligent attendants when calling banks and businesses are driven by AI. Recently Google unveiled its new project ‘Duplex’ which was able to accurately mimic human speech so that callers weren’t even aware they weren’t talking to a human being, check out the demo here – https://www.youtube.com/watch?v=bd1mEm2Fy08.
Digital transformation and Moving to the cloud are phrases thrown around when looking at new telephone systems but it can be difficult to understand how its benefits apply to your industry. By 2020 more than 80% of businesses will be using the cloud in some capacity showing the appeal of this digital tool.
The cost savings of moving to cloud based services are well documented. With cloud and IP based telephony up to 70% cheaper than it’s traditional analogue counterpart it’s clear to see why so many small businesses are opting for digital transformation and cloud adoption. However, cost should not be the only driving factor in migrating away from traditional services. With a host of additional features and improved business efficiency options should also help to drive the decision.
This article shows some of the key highlights of moving to cloud telephony for the industries below:
Avaya IP Office v.11 release 2018
Avaya’s latest IP Office launch this May has introduced huge changes to it’s UC experience. With over 50% of workers being classed as ‘millennials’ the tools businesses use to collaborate and help customers is changing rapidly. IP Office’s update reflects the desire for a more collaborative and unified communications solution.