The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which implement into UK law the majority of the EU Consumer Rights Directive 2011/83/EU, change the permitted use of non-geographic numbers for post contract customer helplines.
As with any regulatory change, it is important to take the time to consider how your business is affected, if at all. To help our customers we have put together the following frequently asked questions. These frequently asked questions are intended to be used as a guide only. If you have any doubts about how the Regulations apply to your company you should seek independent legal advice.