Updates

Features and Benefits Of Business Continuity


The clever app that ensures inbound calls can be managed, no matter the circumstances.

 

What is Business Continuity?

 

Statistics suggest that many UK businesses don’t have a disaster recovery plan in place to protect their business against data loss, network, telephony and operational outages, including power cuts, adverse weather conditions and other IT disasters. Of those that do have systems in place, some admit their preparations are ‘less than excellent’. In response to this, we have the ideal service called Business Continuity. The service can be accessed via a secure website or through an easy to use app available for use on Android, iOS (Apple), or Windows Mobile devices.

 

Who should buy Business Continuity?

 

Any SME business looking to complete its business continuity puzzle will benefit from the Business Continuity app. It provides a real solution to a real-life problem experienced by most businesses, moving your focus away from the cost of calls to the value of the service in terms of business assurance.

Benefits

• Take control of your main customer-facing numbers such as sales and support lines
• Control key individuals’ contact numbers
• Ensure that calls are always answered, no matter the circumstances impacting the business
• It’s flexible and lets you make the call routing changes for the specific issue that you are experiencing
• It provides great management Information through online reports that can track calls to end-customer businesses during “normal” and exceptional circumstances

 

Features

• Performance statistics – See how many callers are getting through
• Call divert – Reroute calls on the go
• Time of day routing – Organise your day
• Day of week routing – Structure your business week
• Call distribution – Ensure calls are answered efficiently
• Announcements – Informative messaging
• Advanced call statistics – Track the business performance and find missed calls

 

If you would like to learn more, simply contact us today and speak to a member of our friendly team.

 

Beginner’s Guide to SIP Trunking


Discover how to get more control and flexibility over your business telephony with SIP Trunks.

 

What is SIP trunking?

Your voice and data connections are vital components of your business – but so are the costs of running multiple lines, their flexibility and how much control you have over them. SIP Trunking provides a flexible and low-cost alternative to ISDN for inbound and outbound voice calls, making it the perfect solution for businesses who aren’t yet ready to move to a fully hosted system.

 

The benefits of moving to SIP:

 

1. SIP trunking supports business continuity

SIP trunking offers a flexibility that is not available through traditional ISDN. A number of possibilities can affect how resilient your voice and data connections are. Unforeseen circumstances – such as damage to lines, moving offices or being unable to redirect calls, can be damaging to your business. SIP trunking minimises these problems and ensures you can keep working through every eventuality

2. Number flexibility

SIP trunking supports your business by allowing you to decide which number you want to display on a call-bycall basis. Even if you’re making a significant move in location, or just wanting to grow your business without opening more offices, SIP trunking allows out-of-area geographic number ranges to be used – showing your business as local, despite being physically located elsewhere.

3. SIP trunking saves you money

Why have a separate voice and data connection when you can have both on one line? By discarding any unnecessary ISDN lines, you will be able to save a large amount of money. In addition, SIP trunking can typically save you a further 50% on line rentals and 25% on calls. By utilising the benefits of SIP trunking number flexibility when you’re moving office, you will not need to spend money on changing stationery, advertisements or listings. SIP trunking also allows you to make free calls between connected sites, even internationally.

4. SIP trunking offers greater flexibility

If you’re still using ISDN, the chances are that you are spending money on lines that you may not actually need all year round. SIP trunking gives you complete control of your lines – you can add more when demand is high, reduce them when there is little demand and split calls to make handling more efficient. Being able to make these instant changes puts you in total control of your communications.

5. SIP trunking comes with a contingency plan

Often, things will happen that you just can’t control. Whether that’s a problem in the office, busier peak times than usual or a lack of connection, SIP trunking provides a business continuity feature that is designed to handle emergencies with ease. It is able to automatically reroute any calls to back up sites in a number of seconds – so there is no disruption for your customers.

 

If you would like to learn more, simply contact us today and speak to a member of our friendly team.

Solutions for A Successful Remote Workforce


Businesses that have put in place a remote workforce, especially since COVID-19, are still facing many challenges. This is due to not having the correct tools to keep homeworkers aligned with the rest of the organisation.

These challenges can be solved by putting in place the right solutions and taking advantage of today’s advanced technology.

Keep reading this blog to discover the smart solutions which could bring success to your business.

 

An integrated cloud hosted phone system

Traditional desk phones are often being replaced by hosted phone systems, due to businesses wanting to take advantage of today’s super-fast broadband and mobile technology. Overall, Voice over IP (VoIP) phone systems offer a more efficient way of working.

Did you know?

BT will stop offering businesses the ability to acquire ISDN and PSTN after 2020, with the complete switch off happening in 2025. This will mean the end of using traditional phone lines, and telecommunications will be entirely driven by VoIP.

Many cloud-based telephone systems offer CRM integration – this can be an easy way to ensure your teams can access the right contact details for customers and suppliers.

 

Unify your business communications all on one platform

Unified Communications ensures the best user experience by providing you with one single web interface to manage internal & external communication across multiple channels. This communication includes voice, video and data. This solution is easy to deploy and is extremely cost-effective. Further benefits of Unified Communications include:

  • Streamline daily operations, boost workplace productivity, increase employee engagement and improve customer service.
  • Optimise business processes and connect your organisation to other businesses, branches and people – worldwide. Video conferencing allows you to recruit from anywhere and enjoy all the benefits of face-to-face communication without the associated expense of travel.

A Mobile Service equipped for business

Making sure your employees are equipped with a strong and reliable data service is essential for efficient homeworking. Let’s say the kids just came back from school and are all using the internet, this may cause the broadband to fail. With the correct data plan, your employee’s mobile can be a potential source of connectivity.

 

Work smarter, not harder

 

Businesses who provide the correct working solutions to their remote workforce will ultimately feel like they are working in the room next door!

NT Voice & Data can advise you on the right solution for your business, which will result in:

 

  • Higher productivity and responsiveness
  • Increased employee morale and engagement
  • Improved collaboration, enabling new ideas and faster decisions
  • Better customer experience, encouraging loyalty and referrals
  • Lower risks of security breaches and loss of valuable information
  • Lower operational costs

 

If you would like to learn more, simply contact us today and speak to a member of our friendly team.

 

 

Greener Business Solutions: How Your Business Can Become Eco-friendly


Whether you are a small or medium sized business, there are many reasons for going green and minimising your impact on the environment. We have been committed to reducing our own carbon footprint here at NT Voice & Data and over the past few years, we have made sure to focus on our working practices and energy usage.  We want to ensure we are putting less strain on the environment we live in, therefore we thought it would be a great idea to share with you a few simple ways your business can thrive whilst also going green.

 

Encourage smart working and learn to slow down

A weekly balance of home working and office working will benefit the environment and your business. Think about all the car fumes that will reduce, and the positive impact we have already seen on the environment because of less travel throughout the COVID-19 pandemic. On top of this, your employees will have less of a commute, which supports a better work/life balance. Hundreds of studies have shown that individual employees’ productivity increases by up to 20% when they have the opportunity to work from home.

 

Make sure you are using the right telecoms provider

This really goes hand in hand with remote working. You need to make sure you have the right phone system tailored to your business needs so your employees can work more efficiently. Along with this, VoIP telephone systems can be the greenest choices out there. We, at NT Voice and Data, can advise your business and ensure that you are provided with the right system for your needs.

 

Put in place office recycling facilities

Providing the working space of your employees with recycling facilities allows for a more efficient recycling of waste.  The environment will thank us.

 

Encouraging car sharing for travel to and from the office

This point will be one to consider once the pandemic restrictions are lifted. If you could go to the office with someone in your ‘bubble’, and you live close enough, why don’t you decide to car share? This will save petrol and reduce the carbon footprint of your business. Consider how your business can promote this – could you offer incentives to encourage car sharing?

 

Go paperless

Make sure you implement efficient technology to reduce consumption of paper. For example, receipts, invoices and payslips sent to emails will reduce the amount of paper used in the office.

 

Hopefully, these tips have helped you re-think your working practices. Here, at NT, we can help innovate your technology, digitally transform your business and help you succeed while trying to protect the environment at the same time. Simply get in touch to find out more.

DO YOU HAVE THE RIGHT TELECOMS FOR FLEXIBLE WORKING?


Technology for returning to the office

Working from home has been reality for most of us since March, but with ease of lock-down restrictions and staff returning to  office gradually, it now feels like the perfect time to consider whether current technology is fit to tackle this ‘new normal’ way of working.  If the job is to stay ‘remote ready’ and versatile, then what are the most successful ways to keep our teams connected?

Consider Cloud Solutions

The ability, as a business, to make and receive calls from multiple locations has been a common request for some time. However, in the current climate, this need has most likely become essential to ensure business continuity.

Cloud telephony

Moving to a cloud-based system will undoubtedly meet this requirement, allowing your employees to work without complications or restrictions, whether at home , in the office or on the road. Fully future-proof and easy-to-use, cloud based phone systems do not require complicated wiring and handsets can be connected via WIFI. This results in a device that is completely portable for the user, able to go wherever they go, making for a much more seamless and hassle-free remote and flexible working experience.

Are you concerned about compromising your customer service standards during this time? There’s no need for that. Cloud phone systems allow employees to easily transfer calls to one another, providing the best customer experience in their class. Staff can use the Presence function to check when colleagues are available, integrate with your CRM systems to easily access customer data and replicate their desk phones on their business mobiles. Plus, you can still make the most of the traditional phone system features, including call recording and reporting, as well as on-site marketing and auto attendance.

Plug and play handsets have been designed with flexibility in mind, which is why they are easily connected to your mobile business. Cloud phone systems can be paired with your business mobile, effectively turning your mobile device into an extension of your phone system. This allows even more flexibility, especially for staff members who spend a lot of time on the road but still need access to it.

Video Conferencing

conferencingWith fragmented teams, it is essential to remain in regular contact with each other. Video conferencing, once perceived as a solid alternative to face-to – face meetings, is now a vital tool for communication. With premium video conferencing platforms that allow up to 25 participants, teams are able to have regular catch-up sessions that are far more engaging than traditional audio conferencing.

 

Furthermore, video conferencing allows more interaction than traditional audio calls, as the screens can be shared and the team members can really get involved, which in turn promotes a sense of inclusion that you simply can’t get from a phone call or email. Plus, video conferencing meetings can be recorded, which means that they can be easily referred back to. Video conferencing may be used for informal team meetings, as well as for more formal meetings, to make decisions that would otherwise be made in person. After all, there’s nothing better than a video call from the upbeat team to keep your teams motivated and engaged! Plus, it offers some normality for those who are not used to working remotely.

One of the main benefits of video conferencing is that it can be conducted from anywhere. Your staff may choose to take part in a video conference on their desk phone, if they have these capabilities, or on their business mobile devices.

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If you would like to learn more about updating your communications technology, please get in touch with our team today.

Improving Data Security On The Move…


Password Protect Everything

All your digital devices should be password-protected. A tricky password or biometric login will make it much harder to break into your device. If your password is simple, it’s easy to open your device and access your personal information, which puts you at risk of identity theft.

It’s tempting to use the same password for all your online accounts. But if you are hacked, it means all your accounts are vulnerable. The solution is to use a password manager, that way, you have the security of using multiple passwords, without needing to remember them all.

The same goes for security questions – the questions you are asked to set in case you forget your password. These are very easy for hackers to find out, so create false answers and store them in your password manager. For an additional security measure, turn on two-factor authentication for any site that supports it.

Keep Computers Virus Free

If your device becomes infected by a virus or malware, hackers can use it to dig through your data and steal your identity or lock up your files and demand a ransom to return them. Running an antivirus program protects your devices. It’s also good practice to keep your software up to date with the latest security patches – you can make this task easier by configuring updates to download automatically.

Secure Your Browser

Turn off cookies

Advertisers use cookies to see where you’ve been and use this information to tailor the ads they show you. Hackers have similar habits and will use cookies to follow you around the web. These links teach you how to block cookies on Chrome, Edge, Internet Explorer, Firefox and Safari.

Disable JavaScript

Another way advertisers and hackers track you is through JavaScript. You can disable JavaScript to keep them at bay, but this will stop some web pages from working. In this situation, you need to balance security risk with the disruption it will cause to workflow. If disabling JavaScript will protect your business more than it will affect productivity, then removing the application is the right choice to make.

Be wary of public WIFI

When you’re out and about browsing, be wary of public WIFI. Connections can be intercepted by someone else on the network, allowing them to access data on your device. When you’re working remotely, it’s safest to skip public WIFI and find a secure network.

Be Switched On When It Comes To Scams

Scammers are getting better at mimicking businesses, which makes them much harder to spot. So beware of websites, phone calls and emails that try to extract your personal information. Scams often pressure you to act. If you feel stressed, take a step back and ask to hand over your details later, a legitimate company should be willing to wait.

Only Use Software You Trust

Cyber-Security

After all, if you don’t know where your software comes from, you can’t know what it’s really doing to your device. Even software that looks legitimate can be a scam, so always choose your software and apps from a trusted developer.

And when it comes to apps, consider what they’re asking to access. Apps can ask for permissions to use various things on your phone, like your camera, microphone and files. These are often needed for app function but make you more vulnerable to hacking. If an app is making too many access requests, look for alternatives.

Train Your Users

Establish a strong culture of security awareness within your organisation. Train your users to identify phishing attacks, set strong passwords and protect their devices when they’re working on the move. People are more likely to act if they feel empowered to prevent cyber attacks themselves.

Stop Auto-forwarding Emails

Once hackers gain access to a mailbox, they can take mail from it as they please, using auto-forwarding emails. This can happen even without the user’s awareness. So it’s best to prevent this from occurring by configuring a mail flow rule.

Your business is close to your heart. So our Mobile Specialists get close to the heart of your business. They’re dedicated, helping you make the most of tech, so your people are free to work more flexibly and productively. Whatever your business needs, we can help.

Get in touch with your Account Manager today and see how you can improve your security on the move

NT Mobile Team

Helping YESSS jump from fast to lightening fast!


A Centralized IP Office Solution Means YESSS Electrical can Open New Branches with Lightning Speed

For electrical wholesaler YESSS, a minute of downtime means lost sales. To optimize uptime at all locations, YESSS switched to a centralized solution built on Avaya IP Office—eliminating downtime and enabling a higher level of customer service. The Avaya solution is saving the company at least £70k a year and reducing the time to provision new locations from over a week to under a day. It also provides a perfect platform for ongoing digital transformation efforts.

In the electrical wholesale market, speed matters. End customers want their products yesterday. You need to respond to calls promptly and get the right products shipped ASAP. And if you can’t, your competitors will.

Read the full story here

Avaya Third Quarter Fiscal 2019 Financial Results


Avaya has announced financial results for its third fiscal quarter of 2019.

The company’s transformation continues, and it is demonstrating steady progress across the business in delivering innovation and achieving exceptional experiences.

Here are some highlights of the continued strong operational performance:

• For the quarter, non-GAAP revenue was $720 million, Adjusted EBITDA was $167 million, and the company generated $52 million in cash flow from operations.
• Revenue from software and services increased to 83.6%, and recurring revenue was 59.3%.
• Avaya added approximately 1,400 new customers, winning new business from competitors and delivering compelling value to customers. This momentum is continuing into the current quarter, including two major wins signed with the U.S. federal government.
• Public cloud seats grew over 170% year-over-year and 24% sequentially, as total cloud seats came in at 3.6 million for the quarter.

Investments in customer-focused innovation continue to be recognized by third-party industry analysts. This quarter, IDC recognized Avaya’s leadership in their 2019 Worldwide Unified Communications and Collaboration Marketscape.

Contact us now to learn more about what’s new at Avaya!

Putting Customer Satisfaction First


Read about the work we have recently done & how this is helping our clients improve their own customers’ experiences & satisfaction.

Customer Satisfaction at the forefront of what we do – we have helped Scrivens eliminate their lost calls, keep caller wait times to a minimum while offering the best telecoms solution to fit their individual needs as a business.

Continue reading

Work Differently


It’s not a secret that new technologies, trends and expectations have shaped our workplaces and employee experiences. That is why so many of today’s business owners are desperate to acquire the newest available solutions ahead of their competition

In order to beat the competition & motivate your people to become even more productive, see the latest five digital work space trends…

1. Move to the Cloud
For better features, functions, portals, analysis, and overall experience, 90% of IT leaders will use cloud-based unified communications. This enables quick remote changes to be made without the need to wait for a visit on site

2. Mobile/Remote Working
About 1,6 million UK staff work from home regularly This means that companies must be able to offer easy communication and cooperation across various devices and locations

3. Real Time Collaboration
66% of employees report positive colleague relationships have made them more focused and productive while in the office. Features such as real-time messaging and facilities for file sharing help a great deal with this

4. Quality over quantity
1 hour each day is wasted at work navigating between apps & services depending on what task needs completing. Get the right products & services set up and maintain them to reduce this wasted time & improve workflow

5. Connection of Human & Machine
70% of companies (by 2020) will be trying to implement immersive technologies. These innovations can contribute to creating intelligent working environments consisting of both physical and digital environments

Want to to know how we can transform your work space with our voice and collaboration platforms? Contact us now to receive free leadership advice.