Customer Complaint Process

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. When they do, we want to know so that we can put them right as soon as possible.

This process explains how to contact us and our procedures for resolving complaints about sales, billing, fault repair or services. The process forms part of our Customer Complaint Policy.

If you have a Complaint

In the first instance, please contact your Account Manager on 01623 687750 or email them directly or alternatively send an email to customercare@nottel.co.uk. We will ask you about your complaint and seek to resolve the problem as soon as possible. If this is impossible, we will agree a course of action with you.

You may also send your complaint in writing to us at: NT Voice & Data Solutions Ltd, Unit 12 H20 Business Park, Lakeview Drive, Nottingham, NG15 0HT.

During any discussions we will protect the privacy of the information that we hold on you. We may have to ask questions to confirm that we are speaking to the right person.

Taking your Complaint further

If your complaint is not resolved to your satisfaction after this procedure, you can escalate the complaint to our Operations Director, Ross Woodward who can be emailed at rosswoodward@nottel.co.uk. You can also send your escalated complaint in writing to Ross at: NT Voice & Data Solutions Ltd, Unit 12 H20 Business Park, Lakeview Drive, Nottingham, NG15 0HT.

If we cannot resolve the problem, then we will write to you to say so. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution, you may wish to refer to the Ombudsman Services Alternative Dispute Resolution Scheme.

Why Choose NT Voice & Data Solutions?

We Use Our Own Engineers

Experienced, Accredited and friendly In-house technical team with nationwide coverage.

Customers Stay With Us

We have been accredited with the prestigious “Partner in Customer Excellence” award by one of our main partners and keep the Customer Experience at the core of everything we do.

A Dedicated Account Manager

You have an experienced account manager on hand whenever you need some assistance.

Staff Longevity

The team at NT Voice & Data are loyal and many have been with us for years, which brings a wealth of knowledge and experience.