In nurseries, schools and universities both staff and pupils need to be able to work and learn in safe environment. Although serious incidents are rare, they are a stark reminder for educational establishments to regularly review their security and make improvements where possible. It shouldn’t take tragic circumstances for this to happen.
When performing a risk assessment and looking for solutions, schools will often look at their security equipment and CCTV – perhaps underplaying the role of one of the most valuable tools they have. Fast and effective communications are essential to tackling threats and keeping pupils safe.
A teacher spots a possible intruder on the premises. They call both the head teacher and reception but neither answers. Practically, if key personnel are not reachable at their desks, they should be reachable on another device. Calls should be routed to their mobile.
A pupil has not arrived at school. There may be a message from the parent but Reception has more than 50 messages to work through, taking them more than an hour. These voicemail messages could have been routed to the pupil’s individual form tutor as email attachments, allowing them to quickly check whether they have notification of the pupil’s absence and contact the parent if not.
A parent wants to check their child has arrived at school. Reception rings the classroom but there is no response. An effective system would allow the teacher to take their calls either at their desk or while moving around the school.
A pupil is being disruptive in lesson. The teacher needs urgent help but cannot waste time ringing around extensions. A smarter system would allow them to press one button and reach a pre defined contact or contacts.
A pupil in a young class needs urgent medical attention in the classroom. The teacher does not want to leave the pupil’s side. Again, a single button point of contact allows them to reach the right emergency contact quickly. If the person is not at their desk, they can be reachable on a mobile device.
A staff member holds crucial information but they are away on a school trip. An effective system routes calls to their extension straight to their mobile so that they are always reachable without having to give out personal mobile numbers. Both desk and mobile phones can ring simultaneously.
A staff member works between two sites throughout the week. Rather than having to try several numbers, an effective system will provide them with one number – a single point of contact – so they can be reached wherever they are.
A parent wants to know holiday dates. They can’t get through because the Office is too busy. Routine information such as holiday dates shouldn’t require speaking to a team member. This can be prerecorded and accessible through the phone system by pressing a couple of simple options. This gives a better service to the parent and frees up key staff.
Where situations are not handled quickly and efficiently, this can lower morale of both the staff and pupils, while causing damage to the reputation of the school. A system that also handles calls more efficiently improves response times and frees up key staff.
In addition to improving security and efficiency, effective communications technology can support the use of video and audio conferencing, allowing teachers to deliver content to pupils live or on-demand across any device, with the possibility of tracking results. This allows for an enhanced curriculum and also supports students who are on placement, off sick or experiencing travel issues – whilst making lessons more inspiring.
Speak to us about how an effective telecommunications system can enhance your school security, efficiency and curriculum – call 01623 687750 or email firstname.lastname@example.org.