When we talk about digital transformation, we’re referring to the process of adapting or overhauling current business processes to incorporate digital strategies and technology into the company. This could be anything from bringing in new devices so employees can work remotely, VOIP telephony or going paperless by adopting digital data capture solutions.
BT are set to switch off the ISDN network in 2025 meaning that in the not so far future businesses, who have not already done so, will be required to switch to an alternative solution for their telecommunications. This starting point can act as a catalyst for the transformation of other business systems, for a more united digital solution. It is important to carefully consider the route taken towards digital transformation and how it will adapt to changes within the business in years to come.
Is It Reliable?
One of the most common trepidation’s around digital transformation is concerns around stability, as most systems will be reliant on internet connectivity instead of physical equipment there is a risk of outages. There has been a recent trend to see internet connectivity as more of a utility than a commodity, and as such a necessity to business. This has seen the reliability and quality of services improve to the point where you should expect internet services to fail as little as you would expect to be without water or electricity. Many business grade connections also feature strong SLA’s to get faults fixed quickly in the event that something does go wrong.
Furthermore digital services are able to offer additional resiliency features, to keep your business running even in the event of an outage. Telephony running on ISDN lines does not have this benefit, if the lines fail your without connectivity until an engineer corrects the problem which in some cases may take several days. By moving to an IP based telephone solution businesses gain access to business continuity protocols such as having a fail-over internet connection if the main line drops or call forwarding at the touch of a button to a variety of mobile or landline numbers. Outside of telephony the same fail-overs can apply to both server failure and data back up, as the use of the cloud has increased many businesses are moving backups of these key services off premises to cloud providers to protect valuable data even if there are issues on site.
There are several drivers for the move to cloud technology. First, it eliminates the expense associated with purchasing and maintaining your own infrastructure. The costs associated with this can build up rapidly and may not be viable for many small businesses. Therefore virtualisation of this technology may be a logical step for those with a drive keep costs down and limit equipment kept on site. Trying to update on site equipment rapidly, especially in multiple locations, then getting that technology to work together is a complex process, the cloud simplify’s the system and makes evolution easy and scalable.
The cloud also offers more options for product innovation, ensuring that you can take advantage of new solutions when and as they appear. The beauty of the cloud is that you get new innovations the minute they roll out, and they’re accessible to your agents at all sites simultaneously.
Digital transformation can provide businesses with a wealth of features, previously unavailable using legacy technology. New features involved with digital and IP based solutions can greatly increase productivity by simplifying processes, reducing paperwork and integrating multiple systems. Digital transformation allows for a truly united communications solution within your business allowing for a more intuitive experience for employees
It is often expected that with innovation comes a increased cost, both initially and ongoing, the beauty of Digital transformation is that this is often not the case. For example, traditional telephony costs can add up quickly with multiple line rentals and call charges each month. Digital solutions often include call packages bundled in with the costs, and feature streamlined rentals to reduce monthly outgoings.
Securing a suitable internet connection is often one of the most important to consider when moving to digital, and depending on businesses needs this can be costly. However the increased connectivity and reliability of business grade services, such as lease lines, often pay for themselves with increased productivity and dependable, consistent service with no downtime. Prices for connectivity continue to fall, making uncontested, high speed internet more realistic for small businesses. Additionally with ultra-fast FTTP broadband starting to be rolled out nationally low cost, fast internet may be available in the near future.
To find out more about the Digital transformation process please see the links below
To discuss your telecommunications route to digital transformation get in touch with our team by emailing firstname.lastname@example.org, calling 01623 587750 or using the form at the bottom right of the page.