News

NT exhibits at Alexin Healthcare event


A great evening

This week NT had the privilege of attending the Alexin Healthcare AGM,alexin healthcare

Alexin Healthcare is owned by 93 GP practices that are located in the South Derbyshire Clinical Commissioning Group, East Staffordshire Clinical Commissioning Group and the South East Staffordshire Clinical Commissioning Group.

It was great to meet with GP’s and Practice Managers from a wide range of practices across Derbyshire and Staffordshire.

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Exciting news – NT have moved!


Room for growth…New office exterior

Over the last few years NT have experienced steady growth and we’ve had the pleasure of adding several new recruits to our service, sales and customer care teams. Since we started business we have evolved to encompass all areas of telephony, data, and mobile products. Our ongoing investment in technology enables us to provide the latest solutions to our customers and has ensured we can always provide great service. All this has meant that we have moved to a new premise that is better suited to our developing needs.

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Non-geographic call services (NGCS) – Changes and your responsibilities


changes to non geo numbersAs a provider of NGCS there are some important changes that we need to make businesses aware of.

What are the changes?

 The changes that come into effect in summer 2015 and will impact any organisation that uses 084x or 087x number services. From 1st July 2015 you will be required to advertise the cost of calling your non geographic number in a particular fashion so that you comply with the new requirements set by Ofcom, PhonePayPlus and the Advertising Standards Agency.

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NT awarded Partner in Customer Excellence by Avaya


customer careThe team at NT Voice and Data are delighted to have been awarded the prestigious ‘Partner in Customer Excellence’ designation by global communications partner Avaya. The designation is part of Avaya’s Connect Channel Partner program which is designed to build and recognise competency, customer satisfaction and competitive advantage of Avaya’s valued partners.

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NT awarded SME Expert Status


SME Expert AccreditedThe NT team are delighted to announce that we have been awarded SME Expert Status by Avaya. After a six month assessment, this accreditation provides recognition of our exceptional levels of expertise and knowledge in providing Avaya solutions that include unified communications, VOIP and other Avaya services designed for small and medium sized businesses.

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The Consumer Rights Directive and non-geographic numbers


euThe Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which implement into UK law the majority of the EU Consumer Rights Directive 2011/83/EU, change the permitted use of non-geographic numbers for post contract customer helplines.

As with any regulatory change, it is important to take the time to consider how your business is affected, if at all.  To help our customers we have put together the following frequently asked questions.  These frequently asked questions are intended to be used as a guide only.  If you have any doubts about how the Regulations apply to your company you should seek independent legal advice.

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