News

Non-geographic call services (NGCS) – Changes and your responsibilities


changes to non geo numbersAs a provider of NGCS there are some important changes that we need to make businesses aware of.

What are the changes?

 The changes that come into effect in summer 2015 and will impact any organisation that uses 084x or 087x number services. From 1st July 2015 you will be required to advertise the cost of calling your non geographic number in a particular fashion so that you comply with the new requirements set by Ofcom, PhonePayPlus and the Advertising Standards Agency.

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NT awarded Partner in Customer Excellence by Avaya


customer careThe team at NT Voice and Data are delighted to have been awarded the prestigious ‘Partner in Customer Excellence’ designation by global communications partner Avaya. The designation is part of Avaya’s Connect Channel Partner program which is designed to build and recognise competency, customer satisfaction and competitive advantage of Avaya’s valued partners.

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NT awarded SME Expert Status


SME Expert AccreditedThe NT team are delighted to announce that we have been awarded SME Expert Status by Avaya. After a six month assessment, this accreditation provides recognition of our exceptional levels of expertise and knowledge in providing Avaya solutions that include unified communications, VOIP and other Avaya services designed for small and medium sized businesses.

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The Consumer Rights Directive and non-geographic numbers


euThe Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which implement into UK law the majority of the EU Consumer Rights Directive 2011/83/EU, change the permitted use of non-geographic numbers for post contract customer helplines.

As with any regulatory change, it is important to take the time to consider how your business is affected, if at all.  To help our customers we have put together the following frequently asked questions.  These frequently asked questions are intended to be used as a guide only.  If you have any doubts about how the Regulations apply to your company you should seek independent legal advice.

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