Call recording systems

Man training a team of people

NT Voice and Data Solutions provides Call Recording Systems that are effective tools to enhance contact centre management and service performance.

Our flexible contact centre recording solutions are built to evolve with your business' changing requirements and can scale from a single site with several lines, to thousands of lines across multiple geographical locations.

Ease of use and integration

  • Operates on any line or phone system and caters for ISDN, IP, extension and hybrid telephony environments
  • Multiple sites can be collated to a central server or operate independently.
  • Offers CRM Integration Options
  • Provides powerful searching and folder indexing capabilities
  • Allows own recordings to be accessed and recordings to be emailed and saved
  • Feature to add notes to calls
  • The system can be integrated with your case management / customer relationship management software to deliver complete interaction management.
  • Calls are logged and indexed with audio attachments against customer records to provide a full audit trail and can quickly be reviewed from within your software package.
  • Training and evaluation templates can be imported and managed within the call centre recording software, allowing managers and team leaders to sample calls and report on organisational, team and individual performance.
  • Provides quality sampling
  • Full audit history available

AES encryption and PCI compliance

For businesses that take payments over the telephone, the system is backed by AES encryption (Advanced Encryption Standard) and delivers PCI compliance. Further to the encryption, the system offers manual or dynamic silencing of sensitive audio for additional security.

What our customers say:

Call recording is an invaluable tool allows me to search for calls taken by individual team members, and listen in, even when I’m not in the office.  This allows me to provide them with detailed individual feedback and training.  Our system call recording is now an integral part of our quality assurance program and has helped us really drive forward standards of customer service excellence over the last year.

Martin Carline
All Answers Ltd

NT supplies intelligent call recording solutions in the Nottingham, Leicester, Derby and East Midlands area, as well as providing solutions to companies nationwide.  We'd love to talk to you about how we can help you change the way you work. Call us on 01623 687750, or drop us an email: sales@nottel.co.uk.