Recommended Business Telephone Systems

Business telephone systems tailored to the way you work

NT Voice and Data provides innovative, affordable and flexible voice solutions for your business. No two companies are the same and off-the-shelf packages often end up costing you more money as they don't meet your exact business needs. NT's team are experts at designing affordable voice solutions that are tailored to how your organisation works. We look for solutions that save you money and often pay for themselves over time.

We help large and small companies throughout the UK use communications to grow sales and lower their operating expenses. If that's what you want for your business, contact NT's team today for a free consultation: 01623 687750.

Avaya IP OfficeAvaya's IP Office offers a simple yet powerful Business Telephone System for small and medium sized businesses. By combining the reliability and simplicity of a traditional phone system with the flexibility and benefits of IP telephony, you can reduce costs, increase productivity, and improve your customer service.

Suitable for:

  • Small and medium sized businesses.
  • 5 – 2,500 employees.
  • Start ups or established businesses.
  • Single office or multiple office locations – up to 150 sites.
  • Three editions to meet all budgets, large or small.
  • Frost & Sullivan European Product of the Year, 2011.
  • TMC Labs 2013 Innovation Award.

IP Office gives your business new ways of working, allowing you to provide individual team members with exactly the capabilities they need to excel in their role.  From your network of sales personnel through to your homeworkers, IP Office adapts to user requirements, bringing together your Company and allowing you to grow sales while lowering your operating expenses.

At a glance:

  • Easily customisable communications to suit employees’ roles.
  • Simple to manage, from anywhere.
  • Integrates with Microsoft Outlook & other office applications.
  • Choice of digital, analog or IP phones, can be mixed.
  • Works with IP/digital/analog/SIP/wireless technologies - use the devices you want.
  • Reliable and resilient, for maximum productivity.
  • Huge savings instantly through reduced call and conferencing costs.
  • Built in 128 party conference bridge, voice messaging, auto attendant and unified messaging.
  • Expandable up to 1,000 users across 32 sites, with add-on applications as you need them.
  • Helps you reduce your carbon footprint.

Avaya IP Office User“IP Office is so easy to use”

Time is money and in a fast paced business environment, the last thing you need is to spend hours reading a manual to make one small change. That’s why IP Office keeps it simple.  From small changes such as adding a new member of staff, through to big changes such as adding an entire new branch, you’ll find the system quick and easy to work with.

With IP Office, you can manage your system securely from anywhere – even from home. In fact, you can manage all of your offices from a single location, saving time, reducing the number of staff needed and reducing travel costs. You can easily integrate the system with a wide range of existing popular applications such as Microsoft Outlook and it’s simple to add or move phones or other devices – just plug them in and turn them on! IP Office reads  the IP address of the device automatically so even if you move it from home to the office, there’s no need for more admin. You can also choose from smart ‘typical users‘ or quickly set up your own custom features to meet your employees’ exact needs.

Avaya’s flexible IP Office system comes in three different editions to meet every company’s needs. Moving to the next edition is quick and easy, so smaller businesses can be confident that these telephone systems will grow with them.

IP Office Essential Edition: good basic communications

The IP Office Essential Edition offers the perfect small business starter  kit, providing your business with all the “must  haves” (hold, conference,  transfer, call routing, voice mail and Caller ID) and offering a great selection of Avaya phones.  This option enables small businesses to keep their costs down whilst getting the professional call handling capabilities they need to deliver excellent support.

IP Office Preferred Edition: responsive and professional

Offering your business ten times more voice messaging capacity than the Essential Edition, as well as the ability to handle up to 40 calls at the same time, the IP Office Preferred Edition delivers a great set of features.  The choice for businesses looking to utilise communications in order to operate  more effectively and efficiently.

Other great features include:

  • Broadcast out a single voice mail to your whole  company,  single  department or team
  • Have the system  “find you” and let you know when new messages arrive.
  • ‘Meet me’ secure conferencing, allowing all users to host their own password-protected  conference calls
  • Intelligent call routing allowing you to effectively handle  calls any time of the day or night.
  • Recognition of your best  customers and a personal greeting
  • Call forwarding to virtually anywhere with flexible options by extension, times  of day and incoming  numbers or area codes.
  • Automated service prompts giving callers waiting time, promotions  or other communications to add value to their overall experience.
  • Call recording allowing you to closely monitor your business operations, reduce legal risks and potentially  meet industry-compliance criteria.

IP Office Advanced Edition: for companies that need to be the best.

The IP Office Advanced Edition is there to help businesses who need to deliver exceptional levels of customer service both to new and repeat customers.

As well as the features of earlier editions, the Advanced Edition provides:

  • Automated 24/7 self service:  Giving your callers everything they need automatically, allowing service around the clock, from directions and opening hours to the status of their order.
  • Seamless retrieval of recorded calls: Find calls by date, time, parties, length or extension and replay – helping you identify problem areas and provide your staff with feedback and training.

As well as these exciting features, the Advanced Edition provides optimal real-time customer service management:

  • Alerts as to service thresholds being exceeded, enabling you to make fast changes to optimise call handling and maintain customer service levels
  • See a report of all calls in progress vs. historical reports
  • Get real time information on representatives and take action as needed

What our customers say:

Call recording is an invaluable tool allows me to search for calls taken by individual team members, and listen in, even when I’m not in the office.  This allows me to provide them with detailed individual feedback and training.  Our system call recording is now an integral part of our quality assurance program and has helped us really drive forward standards of customer service excellence over the last year.

Martin Carline
All Answers Ltd

So that you can provide exactly what each of your employees need, Avaya’s IP office has typical ‘user solutions’ providing powerful features to support individual roles.  These are easily deployed – or you can create your own to meet your company’s exact needs.

worker-5Office worker solution

With IP Office, employees with a PC have all the tools they need to enable them to communicate effectively and work more efficiently.  The office worker solution allows them to control all communications from the screen of their PC, access visual voicemail, as well as use IM and presence capabilities to quickly reach co-workers.

IP Office’s powerful features offer a cost effective and efficient way to streamline your operation.

worker-2Customer service representative

Each of your representatives needs the right tools to do their job to a high standard.  The Customer Service Agent solution gives them just that, offering a browser-based client that allows representatives to receive real time information, including calls on hold, calls lost, and other representatives available.

Just one of the benefits of this is that your employee can adjust the amount of time they spend with each caller to the call volumes they are currently experiencing, helping to deliver a better customer experience and consequently, increased revenue.

worker-6Customer service supervisor

The biggest and best companies are constantly measuring and monitoring their performance and making necessary adjustments – the process of continual improvement.  IP Office’s Customer Service Supervisor Solution gives companies of all sizes the ability to compete at the same level.  From monitoring your representatives’ abilities to handle sales and service calls, through to assessing the value of your latest marketing campaign, you’ll have all the reports you need to deliver the best possible sales and service experience.

worker-4Receptionist

Your receptionist is often the first person callers speak to on contacting your business.  As the ‘voice of your company’, it goes without saying that their response needs to be professional, fast and personal.

IP Office’s Receptionist Solution gives receptionists a host of features to make the best possible impression, from streamline call handling with easy point-and- click call controls to caller identification to help route queries quickly and efficiently.  This powerful solution allows your receptionist to cover multiple offices and monitor all office extensions at once.

worker-1Mobile worker solution

IP Office’s mobile worker solution truly increases employee productivity. Turning your employee’s mobile phone into an extension of the business telephone system allows them to provide support to your customers from any location, through your main line number.

All of the call handling features, speed dials and other capabilities are available to them, enabling them to work on the go, wherever they are.

worker-3Power user solution

Wherever your employee is in the World, they can run your office from a laptop, IP phone or mobile phone.  They can set up your business calls to ring on all of their devices, receive automatic notification of voicemails and emails in one place, set up conference calls and a lot more.  This enables your employees to deliver a complete service no matter where they are based.  It also enable you to provide all the functionality of an advanced system to a site that otherwise wouldn’t justify the cost as a standalone.

worker-7Homeworkers

Homeworkers are good for your business because they save you money in having to provide an office space, and studies suggest they are happier and more productive.  But how can you integrate them with the rest of your workforce?

When it comes to supporting homeworkers, IP Office is really in its element.   Its Teleworker Solution turns any home office into a remote extension of your main office.  Employees are seamlessly integrated, having the same phone and other system functionality that they’d enjoy if they were on site. Read more about how Avaya IP Office supports homeworkers.

Flexibility

One of the best features of the IP Office business phone system is its flexibility. It’s what won the system ‘European Product of the Year 2011′ from Frost & Sullivan who noted that the system “removes the complexity of choosing  the right communications solution for a businesses’ particular needs”.

IP Office simplifies your use of wired, wireless and Internet communications by bringing them together.  You can choose how your employees manage business communications to suit their needs – whether this is on a mobile phone, home phone or laptop.  So, for example, you can turn a mobile phone or home line into an office extension, enabling workers to operate remotely or even join in on large conference calls.

IP Office’s incredible flexibility allows new ways of working, allowing you to provide individual team members with exactly the capabilities they need to support their role.  From your network of sales personnel through to your homeworkers, IP Office adapts to your requirements, bringing together your Company and allowing you to grow sales while lowering your operating expenses.

Cost control

IP Office has a range of powerful features that help you control your business costs.  These include:

  • Manage and administer remotely: This reduces the need for businesses with multiple locations to have an administrator at each site.
  • Route calls quickly and accurately: This enables you to handle more calls with fewer people.
  • Use homeworkers with seamless call handling and communications capabilities:This allows you to increase your staff without needing an actual office for them to work from.
  • Route calls mobile and long distance calls through the system and over broadband:This allows you to better manage mobile phone and long distance charges.
  • Use high definition video: For collaboration across your business while reducing the need to travel.

Case study: Harlow Bros

Find out how the Avaya IP Office's powerful features are helping Harlow Bros to run their business smoothly, increase their productivity and reduce their telephony costs. Click here to view the case study.

More Avaya...

Want to know what else Avaya has to offer? You can view the completed Avaya product range in our Avaya Showcase.

NT supplies Avaya IP Office solutions in the Nottingham, Leicester, Derby and East Midlands area, as well as providing solutions to companies nationwide. Why not ask our team exactly how IP Office could deliver a return on investment for your company? Call us on 01623 687750 or email sales@nottel.co.uk.

MitelThe Mitel MiVoice Business Telephone System (formerly Mitel 5000) is a phone system that blends your voice system with your data network, lowering communications costs.

MiVoice has a number of solutions suitable for:

  • Small, medium and large sized businesses.
  • Up to 65,000 users
  • Start ups or established businesses.
  • Single office or multiple office locations – up to 99 sites.

Essential functionality

The Mitel MiVoice system includes essential functionality to help your employees work more effectively. Popular features include:

  • Automatic Call Distribution - distributes incoming calls to a specific group of phones that you choose.
  • Hot Desking – allows your employees to be on the end of their extension, wherever they choose to sit.
  • Meet-Me Conferencing – enables employees to schedule conference calls and have the host and attendees call in and be connected at the appropriate time.
  • Unified Messaging - integrates all your communications (e-mail, SMS, Fax, voicemail, video messaging, etc.) into a single interface.
  • Teleworking – allows use of the telephone system functions wherever your employee is located in the World, as if they were in the office next door.

Mitel userPowerful mobility features

Mitel MiVoice business phone system solutions allow you to provide your employees with the capabilities that they need to deliver exceptional customer service and support, whether they are travelling between appointments, working from home, working in any office, away on business… or quite simply, anywhere in the World.  This flexibility opens up some great possibilities for growing businesses:

  • You can recruit talent nationally or internationally without concern for boundaries.
  • Your  business can expand without requiring extra office space or facilities.
  • Your workers are contactable and can communicate whilst on the move.
  • You can monitor your workers wherever they are, as if they were in the next room.

Mitel’s mobility capability allows you to provide first class functionality even to small offices that wouldn’t normally justify the expense of a standalone system.  Together, these features help you to create a unified ‘single-company’ professional image to the customer or user, regardless of the number of offices or personnel you have.

NT supplies Mitel MiVoice solutions in the Nottingham, Leicester, Derby and East Midlands area, as well as providing solutions to companies nationwide.  Why not ask our team exactly how the Mitel MiVoice could deliver a return on investment for your company? Call us on 01623 687750 or email sales@nottel.co.uk.

CNA14-WIN-Best-SME-On-Premise-SystemDesigned to help your business communicate and collaborate with all of its stakeholders, the iPECS UCP is a unified communication platform brought to you by Ericsson-LG Enterprise. This business telephone system will help the people within your company to be more productive and efficient, regardless of where they are located or what device (office handset, smartphone, mobile, laptop, desktop PC, tablet...) they prefer to use.

The iPECS UCP has Unified Communications capability built in. This means that your people can use voice, video, instant messaging, conference calls and visual voice mail, all from one simple and very easy to use platform.

You'll find the system intuitive and packed with easy to use tools and features, and all of these can be accessed from the device of your choice, no matter where you are.

ipecs business telephone system

Total reliability

Your business needs to be confident that your communications system will perform 100% of the time. The iPECS UCP delivers total reliability through geographic redundancy and inherent modular architecture. Bad weather, power cuts, transport strikes, floods and fires - whatever your business has to endure, the iPECS UCP has you covered.

Support for growth

The iPECS UCP is designed to deliver the flexibility you need. As your business grows, your communications can easily flex to meet changing needs without the need for more outlay.

ipecs business telephone system

PDFDownload iPECS UCP Brochure

Case study: The Royal Victoria Hotel

Find out how the iPECS UCP's powerful features are helping The Royal Victoria Hotel to deliver exceptional customer service. Click here to view the case study.

NT supplies iPECS-UCP solutions in the Nottingham, Leicester, Derby and East Midlands area, as well as serving companies nationwide.  Why not ask our team exactly how the iPECS-UCP Business Telephone System could deliver a return on investment for your company? Call us on 01623 687750 or email sales@nottel.co.uk.

A hosted IP telephony solution gives you the same features and benefits of a normal IP Telephony solution, but with the exception that most of the infrastructure and consequently, complexity, is held within a core network and secure data centre, thereby removing the need to host PBX equipment locally.

Hosted solutions utilise existing WAN infrastructure where possible, adding new where required, to be able to deliver all telephony requirements. This provides considerable cost savings with the removal of any potential ISDN rentals and maintenance.

Given that relatively little infrastructure is required to be purchased, maintained or constantly upgraded, the cost of entry into IP telephony is minimised both in terms of resources and hardware with existing Cat 5/6 cabling infrastructure being used or extended, as the LAN telephony transportation method given all handsets can be IP enabled.

Benefits of hosted IP telephony solutions

  • Complete telephony solution with all the features of a standard IP telephony system.
  • Lower cost of ownership.
  • Easy administration.
  • Future proof.
  • Simplified charging.
  • Flexible.
  • Reliable.
  • Well supported.
  • Disaster proof.
Click here to find out more about hosted IP telephony solutions.

We help large and small companies throughout the UK use communications to grow sales and lower their operating expenses. If that's what you want for your business, contact NT's team today for a free consultation: 01623 687750.