Avaya Accredited

NT Voice and Data Solutions has achieved various accreditations and awards from Avaya through the years. These recognise that our business focuses on adding value to your business through breakthrough solutions and reliable service.

Midmarket Unified Communications (UC) Experts/Silver Partner

Avaya Midmarket Unified Communications ExpertsNT was awarded the credential of Midmarket Unified Communications Experts in September 2015, demonstrating superior skill and customer satisfaction in the design of collaboration solutions (including video) for the Avaya IP Office Platform.

In addition, NT was denoted as being a Silver Avaya Connect Partner which shows that we have achieved one Solution Expert designation in addition to demonstrating superior customer satisfaction.

Avaya SME ExpertSME Expert

Avaya awarded NT Voice and Data SME Expert Status in April 2014. This coveted accreditation recognises NT's in-depth understanding of Avaya solutions which include VOIP, unified communications and contact centre solutions for small and medium sized businesses. Our customers can be assured that our business will add value to their organisation and provide them with a total quality experience that incorporates an exceptional level of service, customer care and value for money.

"Specialisations signify Partners' expertise in serving Small and Medium Enterprises (SME), Data and Services. These partners have also passed a Service Assessment which verifies they have the processes in place to provide exceptional service to their customers. ".

- Avaya

SME Expert accreditation showcases a supplier's expertise in voice and data integration, and there is a substantial difference between those telecoms providers that hold the award and other basic Avaya partners that don't. To achieve SME Expert Status, NT have demonstrated to Avaya that they meet and exceed the exacting standards required in a range of core areas which include:

  • Customer support
  • Technology expertise and knowledge
  • Service ticketing and support
  • Marketing support
  • Sales revenue

Additionally, those with SME Expert status have a closer alliance with Avaya and because of their recognised expertise, are usually called upon to beta test new versions and applications in-house before any general release to market.

It makes sense for organisations to seek out an SME Expert partner as an assurance that the solutions offered to them will add real value to their business, and that they will receive unparalleled support going forward.

Partner in Customer Excellence

Avaya Partner in Customer ExcellenceIn addition to being awarded SME Expert Status, NT has been designated 'Partner in Customer Excellence' in August 2014 by Avaya, thanks to achieving significantly higher scores in our customer satisfaction surveys. The NT team pride themselves in a customer-first approach and this valuable accreditation recognises that as a company, we go consistently above and beyond for our customers.

NT Voice and Data offers intelligent communications solutions in the Nottingham, Leicester, Derby and East Midlands area, as well as providing solutions to companies nationwide.  We'd love to talk to you about how your communications system can change the way you work. Call us on 01623 687750, or drop us an email: sales@nottel.co.uk.